QuickBooks error 1920 occurs when users attempt to install any program update or QuickBooks Desktop. It generally happens when QuickBooks Database Manager Service (QBCFMonitorService) fails to start or Scans enabled the company’s hard drives to connect to certain files. These services try to access the drive on the desktop and are not able to do the installation is affected. The error may also occur frequently, so it is very important for you to understand it. It usually freezes the PC or closes QuickBooks automatically, bugging the users. Before moving to the troubleshooting solutions lets know about this particular error and its possible causes. You can easily connect with the team via email support@acccountingguide.co or can do a 24*7 live chat for further queries.
What is QuickBooks Error 1920?
When the error occurs then users receive a message on the screen and it states that QuickBooks Database Manager Service fails to start. This mainly occurs when it is unable to access a hard drive on the desktop in order to create a connection to company files. The other possible causes are going discussed in the paragraph below. Just have a look at it.
Appropriate Causes for QuickBooks Error 1920
- Invalid or incorrect entries in the Windows registry
- Virus-infected or Malware attack
- Accidentally deleted some important files in the system or registry entry
- The malfunction in the system operation
- Some other reasons including wrong or failed installation or uninstallation of the software
- Improper shut down because of a power failure, etc.
Steps Involved in Rectifying QuickBooks Error 1920
Simply follow all the steps in the sequence order to troubleshoot the QuickBooks error 1920. There are 2 conditions involved in the troubleshooting steps that are discussed below:
Condition 1: If you’re trying to install or update QuickBooks
Use these steps if you’re trying to install a new version of QuickBooks or trying to update your current one.
Step 1: Uninstall QuickBooks Desktop
- Initially, press Windows + S key from the keyboard
- Next, go to Control Panel
- Now, select the Programs and Features option
- After that, click on the Uninstall the Program
- Once you’re done with that select the QuickBooks version from the list of installed programs
- Finally, perform the on-screen appear instructions before that click the Uninstall or change option.
Step 2: Rename the installation folder
- Firstly, go to the Installation folders
- Next, from your keyboard press Windows + R keys in order to open the run dialogue box
- Now, enter the folder location and press Enter key
- After that right-click on the folder and select the rename option
- At last, rename the folder to .OLD.
Use Windows Explorer to search and rename every folder location listed for your version of Windows. Refer to the following table to rename the folders for installation:
| Windows Vista | Windows 7/8/10 |
| ● C:\ProgramData\Intuit● C:\Users\\AppData\Local\Intuit
● C:\ProgramData\Common Files\Intuit ● C:\Program Files\Common Files\Intuit ● C:\Program Files\Intuit |
● C:\ProgramData\CommonFiles\Intuit● C:\ProgramFiles\Intuit
● C:\ProgramData\Intuit ● C:\Users\[Username]\AppData\Local\Intuit ● C:\ProgramFiles\CommonFiles\Intuit |
Step 3: Install the QuickBooks Desktop
Once you’re done with step 1 and 2 then you can now easily install the QuickBooks Desktop.
Steps for Manually Resolve the QuickBooks 1920 error
- The very first rename the QuickBooks company file
- Next, open QuickBooks Desktop and then go to company file
- After that, press F2 or Ctrl + 1 keys in order to open the product information
- Track company file location that are listed in the file of information
- When you’re done with that close the QuickBooks Desktop
- Now look for the location of company file
- Right-click on the Windows Start button and then click on Windows Explorer for windows 8, 8.1, 10
- Right-click on the Windows Start button and then click on Windows Explorer for windows 7 and Vista
- Now, right-click the selected file and select the rename option
- Type a new company file name and hit enter button
- At last, you’ll get a confirmation message to confirm the action and then hit the Ok button.
Condition 2: If you’re trying to update QuickBooks Server Manager on the server computer
Use these steps if you do have QuickBooks on your server. You need to share the company file over the network utilizing QBDBMS.
Step 1: Uninstall the QuickBooks Database Server Manager
- Firstly, press the Windows + R keys from the keyboard
- Now you can see a Run dialog box appear
- Next, type appwiz.cpl and press Enter key
- Select the option named “QuickBooks Database Server Manager”
- After that, select the Uninstall option and perform on-screen instructions.
Step 2: Rename the Installation folders
In case, if you’ve installed any other Intuit app on your system then you may need to only rename or uninstall the QuickBooks versions folder that is located in the Intuit folder C:\ProgramData\ Intuit.
- The very first, go to the Installation folders and refer the chart below
- After that, press Windows + R keys to open the Run command
- Now, enter the folder location and then hit Enter key
- In order to rename the folder, you have to right-click on the folder
- Then, select the rename option
- Finally, rename the folder to the name .OLD.
You can refer the table that is listed down:
| Windows Vista | Windows 7/8/10 |
| C:\ProgramData\IntuitC:\Users\\AppData\Local\Intuit
C:\ProgramData\Common Files\Intuit C:\Program Files\Common Files\Intuit C:\Program Files\Intuit |
C:\ProgramData\Common Files\IntuitC:\Program Files\Intuit
C:\Users\[Username]\AppData\Local\Intuit C:\ProgramData\Intuit C:\Program Files\Common Files\Intuit |
Step 3: Reinstall QuickBooks Database Server Manager
Once you’ve done with steps 1 and 2 then reinstall the QuickBooks Database Server Manager as well as set up the file sharing.
How to get in touch with us?
So, the above-discussed are the troubleshooting solutions to fix QuickBooks Error Code 1920. If the above solutions do not resolve, you connect with the accountingguide.co team via dropping an email at support@apropayroll.com along with your queries details. You can also do a live chat with dedicated QuickBooks experts anytime as the service is available all round the clock. You can also fill up the customer contact form along with your query details and the team will get back to you soon or may take 2-3 hours with a resolution.
